Healthcare Utilization Review Specialist

6 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

About the Job

We are seeking a skilled Healthcare Utilization Review Specialist to join our team at Cognizant Technology Solutions Philippines Inc. The successful candidate will be responsible for coordinating and facilitating timely preauthorizations, ensuring seamless communication with facilities, insurance providers, and billing teams.

Key Responsibilities:

  1. Daily Communication
    • Prepare and send morning updates outlining preauthorization deadlines, patient-specific details, and insurance requirements.
    • Respond promptly to inquiries from facilities and insurance companies using UR expertise.
    • Provide real-time updates on insurance responses and documentation requirements.
    • Coordinate peer-to-peer reviews upon request.
  2. Preauthorization Coordination
    • Prepare and submit necessary paperwork and documentation to insurance companies for prior authorizations and continuing stay authorization.
    • Evaluate and ensure accuracy and completeness of documentation for all levels of care.
    • Communicate preauthorization statuses to facilities in a timely manner.
    • Follow up proactively with insurance providers to resolve delays or discrepancies.
  3. Documentation Management
    • Maintain accurate records of all communications, authorizations, and follow-ups.
    • Ensure all required documents are correctly filed and accessible for both facility and billing teams.
    • Update tracking systems or logs with the status of each preauthorization request.
  4. Follow-Up on Authorizations
    • Track submitted preauthorization requests to ensure timely responses from insurance providers.
    • Communicate authorization outcomes to facilities and provide necessary documentation for billing purposes.
    • Address any insurance issues or follow-up requirements to avoid delays in patient care or reimbursement.
  5. Coordination with Billing Teams
    • Deliver preauthorization documentation to the billing team via designated platform.
    • Collaborate to resolve discrepancies or missing documentation that could impact claim submissions.
    • Ensure billing teams are updated on any changes in authorization status.
  6. Reporting Irregularities as they occur
    • IDentify and report any irregularities in facility/insurance processes to UR supervisor promptly.
    • Provide detailed information, including context, parties involved, and supporting documentation.
    • Collaborate with onshore supervisor to resolve the issue and recommend potential solutions where applicable.


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