Industry Transformation Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time $45,000 - $60,000

Transforming Hospitality with Innovation

We're revolutionizing the industry by empowering properties worldwide. Our platform processes billions in bookings annually.

As a Customer Success Coach, you'll work closely with clients to implement our messaging platform and tailor it to their needs.

Your Impact:

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success metrics, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of our products and customer needs.
  • Contribute to knowledge base content and stay updated on system changes.
  • Record activities in our CRM, gather feedback, and share insights for product enhancements.

You Bring:

  • Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • At least 2 years of relevant industry experience in customer-facing roles.

Bonus Skills to Stand Out (Optional):

  • English, Portuguese, Spanish, Thai or Tagalog language proficiency.
  • Project Management certification.

Join Our Mission:

We're a team of innovators passionate about using AI to transform the hospitality industry. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. If you're ready to work alongside some of the brightest minds in tech, this is your chance to be part of something extraordinary.

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