Neksjob Cruise Line Experience Specialist

1 day ago


Quezon City, National Capital Region, Philippines Neksjob Full time

Neksjob is looking for a customer-centric individual to excel as our Cruise Line Guest Services Agent. This pivotal role requires someone who thrives on delivering exceptional experiences and ensuring seamless guest interactions from embarkation to disembarkation.

Key Responsibilities:

  • Guest Assistance: Provide prompt and efficient service at the front desk, addressing inquiries, making reservations, and resolving any issues that may arise during the cruise experience.
  • Check-In and Check-Out: Facilitate smooth embarkation and disembarkation processes, verifying all necessary documentation.
  • Information Provider: Share detailed information about onboard activities, dining options, and port excursions to help guests make the most of their cruise experience.
  • Problem Resolution: Address and resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.
  • Collaboration: Work closely with other departments, such as housekeeping and food and beverage, to coordinate services and enhance the overall guest experience.
  • Sales Support: Promote onboard services and excursions, assisting guests with bookings and providing recommendations based on their preferences.

Requirements:

  • Education: At least a High School Diploma or equivalent (HS Graduate).
  • Experience: A minimum of 1 year in sales experience or 6 months in sales experience.
  • Attitude: Willingness to work onsite.

About Neksjob: As a dynamic organization dedicated to delivering unforgettable cruise experiences, we are committed to fostering an environment where our team members can grow, thrive, and excel in their roles.



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