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Customer Service Representative

3 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time
Customer Service Representative Job

We are seeking a skilled and courteous Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients via phone, email, and other communication channels.

In this role, you will be the first point of contact for many of our customers, handling queries, concerns, and issues in a professional and timely manner. You will also be required to communicate effectively with colleagues and management to ensure seamless service delivery.

To be successful in this position, you will need to possess excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment. You should be able to think critically and resolve problems independently, while maintaining a high level of professionalism at all times.

Job Responsibilities:
  • Handle customer inquiries and complaints in a polite and professional manner.
  • Provide accurate and helpful information to customers, either over the phone or via email.
  • Work closely with colleagues to resolve customer issues and concerns.
  • Maintain accurate records of customer interactions and issue resolution.
Requirements:
  • Certificate/Degree in any field, no experience required.
  • Excellent English communication skills.
  • Able to work in a fast-paced environment.
  • Good problem-solving skills.
Benefits:
  • Competitive salary.
  • 13th month pay.
  • HMO with 3 free beneficiaries on day one.
Other Information:
  • 20% maternity/paternity leave.
  • Opportunity for rapid career growth for top performers.
  • Retirement/life insurance for qualified staff.