Customer Experience Representative
4 days ago
This is a Customer Support role where you will be providing first-line support to our customers via Intercom during the night shift. The ideal candidate will have a strong command of written English, excellent communication skills, and prior experience in tech support.
Key Responsibilities:- Respond promptly and professionally to customer inquiries through Intercom.
- Diagnose and troubleshoot technical issues related to the Teamflect platform.
- Guide customers through product features and functionalities to maximize their experience.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and feedback.
- A reliable personal computer and stable internet connection.
- Willingness to work the night shift.
- Eagerness to learn and adapt in a fast-paced environment.
- A comprehensive one-month training program.
- The opportunity to work with a dynamic and supportive team.
- A competitive compensation package.
- Flexible remote work options.
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