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Inbound Call Center Agent

1 week ago

Iloilo City, Western Visayas, Philippines Sagility Iloilo Full time

About the Role

This role involves providing exceptional customer service to our clients through inbound call handling. You will be responsible for responding to customer calls, providing accurate and helpful information, and resolving customer complaints and issues.

Key Responsibilities:

  1. Answer Incoming Calls and Respond to Customer Inquiries
  2. Provide Clear and Concise Information
  3. Escalate Issues as Needed
  4. Update Customer Records in Our Database
  5. Meet Performance Targets and Quality Standards

Requirements and Qualifications

  • Prompt Communication Skills
  • Critical Thinking and Problem-Solving Abilities
  • Strong Product Knowledge
  • Excellent Customer Service Skills