Innovative Process Redesign Specialist

1 day ago


San Juan, National Capital Region, Philippines beBeeAutomation Full time $120,000 - $150,000
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The role of Automation Specialist at a leading company is to drive transformative change through innovative process redesign and automation.

As a key contributor to the service experience transformation, you will own specific business problems within the customer journey and drive process redesign, supported by targeted automation and AI applications.

About the Job
  • Identify opportunities for fundamental shifts in existing processes, driving initiatives that achieve breakthrough results.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve radical improvement.
  • Partner with teams to gather insights and validate opportunities for innovation.
  • Collaborate with other teams to ensure solution designs represent a fundamental shift and are aligned with business intent.
Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and impact through innovative approaches.
Benefits
  • Mid-senior level opportunity with a leading company.
  • Full-time employment with a dynamic team.
  • Analyst and project management responsibilities.
  • Industries include outsourcing, consulting, and internet marketplace platforms.
What We Offer
  • A collaborative work environment.
  • Opportunities for growth and development.
  • A competitive compensation package.


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