Learning Experience Developer

5 days ago

Manila, National Capital Region, Philippines SafetyCulture Full time

SafetyCulture is a pioneering tech scale-up in the field of operational excellence and frontline worker empowerment. We create innovative SaaS solutions to drive safety and wellbeing, with a mission to reach 100 million workers worldwide.

This role plays a crucial part in delivering quality learning experiences for our global customers. As a key member of our Instructional Design team, you will be responsible for managing content bundles, working closely with our teams to meet customer deliverables.

Key areas of responsibility include:

Project Management
  • End-to-end management of content bundles, ensuring timely delivery and high-quality results.
In-Market Duties
  • Conduct client calls to demonstrate platform features, lessons, and designs, providing personalized support and guidance.
  • Meet with customers to receive live briefs for their training materials, collaborating with the Customer Success team to deliver exceptional results.
  • As a valued member of our Customer Success team, you will work across multiple shifts (APAC, EMEA, AMER) and may be required to rotate shifts from time to time.
Core Instructional Design
  • Using our authoring tool, create engaging training courses and micro-lessons for our customers, based on input from our Sales and Success teams.
  • Review materials and documents to structure and produce courses, sourcing relevant information and assets as needed.
Culture/Team
  • BUILD STRONG RELATIONSHIPS WITH OUR INSTRUCTIONAL DESIGNERS AND CUSTOMER SUCCESS MANAGERS/EXECUTIVES LOCATED ACROSS SYDNEY, NEW YORK, LONDON, AND MANILA.
  • CONTRIBUTE TO THE MANILA OFFICE CULTURE BY SHARING YOUR IDEAS AND EXPERTISE.
Requirements
  • Strong written and verbal communication skills, with the ability to converse with clients directly regarding training briefs.
  • An instructional mindset, with a clear understanding of learning objectives.
  • A customer-focused approach, with a passion for working with others.
  • Efficient time management and project management skills.
  • A strong, goal-oriented work ethic, with a proactive approach to tasks.
  • A keen attention to detail, with excellent planning and organizational skills.
  • A willingness to learn and grow, with a desire to inspire and motivate others.
  • The ability to thrive in a dynamic and fast-paced environment.

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