Customer Experience Specialist

2 weeks ago


Pasay, National Capital Region, Philippines Work Services Full time

At Work Services, we are committed to providing exceptional customer experiences. Our team is dedicated to delivering world-class service, and we're looking for a talented individual to join us in this mission.

We're seeking a highly skilled Customer Experience Specialist to work at our Glorietta 5 location in Makati. As a key member of our team, you will be responsible for providing top-notch service to our customers, resolving issues efficiently, and working closely with colleagues to achieve our goals.

To succeed in this role, you'll need to possess excellent communication skills, both written and verbal, as well as the ability to multitask and think critically. You should also be comfortable working in a fast-paced environment and be willing to adapt to changing priorities.

Key Responsibilities:

  • Provide exceptional customer service through various channels, including phone, email, and chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Collaborate with colleagues to identify opportunities for process improvements and implement changes
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers


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