Platform Solution Provider
14 hours ago
BSA Solutions, Inc. is seeking a highly skilled Platform Solution Provider to join our team of professionals. The successful applicant will have a strong technical background and excellent communication skills to provide exceptional support to our customers.
The Platform Solution Provider will be responsible for providing technical assistance and troubleshooting guidance to our customers. They will work closely with cross-functional teams to identify and address recurring technical issues and improve the overall customer experience.
Key Responsibilities:
- Provide technical assistance and troubleshooting guidance to customers.
- Collaborate with internal teams to identify and address recurring technical issues.
- Develop knowledge base articles and FAQs to empower customers to resolve common technical issues independently.
Requirements:
- Bachelor's degree in Computer Science or related field.
- At least 1-3 years of experience in a technical support role.
- Strong technical aptitude and ability to learn quickly.
- Excellent problem-solving skills and attention to detail.
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