Technology Onboarding Coordinator

5 days ago


Manila, National Capital Region, Philippines iSupport Worldwide Full time
About this Role

We are looking for a Technology Onboarding Coordinator to join our team at iSupport Worldwide. As a key member of our IT department, you will be responsible for ensuring a smooth onboarding experience for new hires across our retail stores.

Key Tasks:
  • Coordinate account setup for new employees, including MFA, Windows logins, emails, and store-specific systems.
  • Guide new employees through IT systems during remote onboarding sessions.
  • Provide ongoing IT support and assistance to new hires.
Desirable Qualifications:
  • Proficiency in Windows operating systems, email platforms, and multi-factor authentication (MFA) solutions.
  • Experience in IT Helpdesk tasks, including MFA setup, Windows login assistance, phone configuration, and other IT-related setups.
  • Familiarity with remote management and monitoring (RMM) tools and IT ticketing systems (preferred).
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong interpersonal skills, capable of building rapport with new hires and managers.
What We Offer:
  • A competitive salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks


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