Help Desk Specialist

3 days ago


Baguio City, Cordillera, Philippines Addforce Full time

Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced call center environment? If so, we want to hear from you At Addforce, we are seeking a skilled Help Desk Specialist to join our team and help us drive customer satisfaction.

Duties:

  • Handle customer inquiries via phone, email, or chat
  • Troubleshoot technical issues and escalate complex problems to senior team members
  • Collaborate with internal teams to resolve customer complaints and improve overall service quality

Requirements:

  • High school diploma or equivalent required
  • Minimum 6 months experience in a call center environment
  • Excellent communication and problem-solving skills

We offer a supportive work environment, competitive salary, and opportunities for growth and development within the company.



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