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MQO Marketplace Excellence Manager

2 weeks ago

Taguig, National Capital Region, Philippines Unilever Brazil Full time

About Us:

We are Unilever, a global leader in consumer goods and sustainable business practices. Our purpose is to make sustainable living commonplace by improving the lives of our consumers, customers, and employees while making a positive impact on the world around us.

Job Description:

The MQO Marketplace Lead will be responsible for supporting the deployment of UL quality strategy, governance, and goals through MQO specific projects and targets. This role will participate in local regulatory requirements communication, support BU Q compliance at manufacturing sites, and Logistics Q compliance in warehousing & logistics for MCO.

Key Responsibilities:

  1. Support the deployment of UL quality strategy, governance, and goals through MQO specific projects and targets.

  2. Participate in local regulatory requirements communication and support BU Q compliance at manufacturing sites.

  3. Support Logistics Q compliance in warehousing & logistics for MCO.

  4. Contribute to Quality Expert interventions, including Operational Quality Reviews, HACCP workshops, Training events, etc.

  5. Support efforts to resolve Quality issues in re-packers, assemblers, promotions suppliers, and customers within MCO geography.

  6. Ensure use of Quality processes for innovations, promotional items, and changes involving local jewels / INCs.

  7. Assist in efforts to ensure timely feedback from on-shelf audits for new innovations and promotions.

  8. Support verification of ongoing compliance to UL Quality Management Standards in third-party re-packers and assemblers.

  9. Support Procurement issue resolution and capability assessment for promotional material suppliers.

  10. Activate regular marketplace on-shelf product assessments (PQS evaluations) and analyze data.

  11. Define PQS for Secondary Packaging based on Customer needs and globally aligned standards.

  12. Support MQO interface with Consumer / Customer care lines for alert triggers and feedback data.

  13. Prepare Inter-company Quality documents for cross-border inter-Unilever FG import.

  14. Support local marketplace product quality incident management and consequent actions.

  15. Report Incident management per Unilever IM requirements.

  16. Develop Q improvement activities based on marketplace data manipulation from multiple channels.

  17. Contribute to Quality improvement projects with MQO for business complaints and on-shelf CRQS improvement.

  18. Support improvements related to import/export that have been raised to supplying PG Q and/or manufacturing site.

  19. Build Quality talent in MCO through training.

Requirements:

  • Bachelor's or Master's Degree in Food Science, Engineering, Quality, Logistics, or Customer service experience.

  • Minimum 3 years' experience in Supply Chain Quality, Quality logistics, Quality engineering.

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Other Information:

We are an equal opportunity employer and welcome applications from diverse candidates.