Career Growth Opportunity: Customer Service Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeCommunication Full time ₱200,000 - ₱350,000
Customer Support Associate I

This role involves interacting with customers through various channels, including inbound and outbound calls or online. The primary responsibility is to provide customer service support and resolve routine issues related to client products or services.

Key Responsibilities
  • Ensure Customer Service Excellence
  • Clarify customer needs and provide resolutions using decision-support tools
  • Listen attentively to customers, demonstrate empathy and build rapport
  • Provide a courteous, friendly and professional greeting
  • Maintain basic knowledge of client products and services
  • Prepare accurate work, notate accounts as required and track information in call tracking databases
  • Respond to customer inquiries by referring them to published materials or senior staff

Candidates should possess a high school diploma, strong customer service orientation and basic computer skills. Effective communication, both written and verbally, is essential along with patience in all customer contact situations.

Required Skills and Qualifications

A high school diploma and strong customer service orientation are required. Basic computer skills and the ability to communicate effectively are also essential. Candidates should be patient in all customer contact situations.

Career Framework Role

This role requires a basic skill set to perform routine tasks within simple processes but lacks program-specific knowledge. The candidate will work under close supervision and clearly defined procedures.

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