Leadership Development Manager
2 weeks ago
**Our Mission:**
To create conditions within which people can thrive.
We are seeking a talented Leadership Development Manager to join our team at Fpsinc. As a key member of our management team, you will play a vital role in developing and implementing leadership development programs.
You will be responsible for analyzing trends, establishing goals, and ensuring staff members are achieving desired service levels.
**Key Responsibilities:**
- Develop and implement leadership development programs.
- Analyze data to identify areas for improvement.
- Collaborate with internal stakeholders to achieve business objectives.
- Coach and mentor team members to enhance their skills and knowledge.
**Requirements:**
- Minimum 2-3 years of supervisory experience in a BPO/call center environment.
- Proven track record of leading high-performing teams.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet deadlines.
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