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Account Delivery Specialist

2 weeks ago

Manila, National Capital Region, Philippines eClerx Full time
Job Overview

eClerx is a leading business process management and analytics company that provides services to Fortune 2000 enterprises. We are seeking an experienced Account Delivery Specialist to join our team.

This role requires a seasoned professional with over 8 years of experience in technical support/help desk processes and working with senior leadership. The successful candidate will have expertise in managing key customer accounts, reviewing and amending SLAs, and ensuring compliance with industry standards.

Responsibilities include:

  • Managing key customer accounts and ensuring quality and efficient delivery for projects undertaken through effective coordination with clients and service delivery teams.
  • Leading client reviews and calibrations.
  • Developing strong consultative customer relationships through regular communication.
  • Providing innovative ideas to optimize internal metrics and ensure timely achievement of critical matrices.