Enterprise System Test Manager

6 days ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

About Global Process Manager Inc.

We are a leading provider of ERP implementation services, with a proven track record of delivering high-quality solutions to our clients. Our team is dedicated to ensuring that every project meets the highest standards of accuracy, reliability, and performance.

As a key member of our team, you will be responsible for developing and implementing comprehensive testing strategies for our ERP projects. You will lead end-to-end testing efforts, from test planning and execution to defect resolution and continuous improvement, while aligning testing processes with ITIL best practices.

You will work closely with cross-functional teams, including developers, business analysts, and IT service management teams, to ensure seamless integration of testing activities into Change and Release Management policies. Your expertise in test automation and software development lifecycle (SDLC) methodologies will be invaluable in driving quality assurance and service validation.

Key Responsibilities:
  • Test Strategy & IT Service Alignment
    • Develop and implement comprehensive test strategies and plans for ERP implementations, upgrades, and enhancements, ensuring alignment with ITIL service management processes.
    • Define test scope, objectives, and key deliverables while integrating test management into ITIL Change Management, Incident Management, and Problem Management workflows.
    • Identify and manage test data, test environments, and ensure minimal disruption to business operations.
  • Test Execution & Documentation
    • Develop and execute manual and automated test scripts to validate ERP functionality.
    • Identify and track defects using test management tools and ensure their resolution in collaboration with Incident and Problem Management team.
    • Maintain clear, comprehensive documentation of test results, including pass/fail statuses, and any identified issues.
  • Defect Management & Resolution
    • Ensure defects are promptly communicated and tracked, working closely with developers to resolve them.
    • Identify recurring issues and analyze patterns to recommend long-term solutions and process improvements.
  • Collaboration & ITIL Integration
    • Work closely with ERP developers, business analysts, IT service management teams, and key stakeholders to align testing activities with Change and Release Management policies.
    • Assist in User Acceptance Testing (UAT) by coordinating test cases and validating results with business users.
    • Provide training and guidance to teams on ERP testing best practices within an ITIL Service Lifecycle framework.
  • Reporting & Continuous Improvement
    • Prepare and present detailed testing reports that include test results, defect analysis, and actionable recommendations for improvements.
    • Regularly update key stakeholders on testing progress, risks, and outcomes.
    • Lead quality assurance reporting efforts and support continuous improvement initiatives by proposing improvements based on testing feedback and metrics.
    • Stay updated with emerging trends and best practices in ERP testing, ITIL frameworks, and Quality Assurance (QA) methodologies.

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