Operations Management Specialist

4 days ago


Pasig, National Capital Region, Philippines MCI Full time

As an Operations Manager at MCI, you'll be responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment.

You'll ensure call quality from start to finish, and proactively seek ways to improve internal processes and results program-wide.

Key responsibilities include leading a team of call center supervisors, coaching and developing reports on customer service processes and best practices, managing metrics and performance criteria, and driving a culture of accountability and continuous improvement.

Candidates should have a strong work ethic, excellent organizational, written, and oral communication skills, and the ability to type swiftly and accurately.

The successful candidate will work closely with site directors and client account managers to ensure adherence to corporate policies and procedures and the health of the account.



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