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Premier Heavy Equipment Inc.

3 weeks ago

Davao City, Davao, Philippines Premier Heavy Equipment Inc. Full time
Job Overview

Premier Heavy Equipment Inc. is a leading provider of heavy equipment solutions, and we are seeking an experienced Service Coordinator Expert to join our team.

Key Responsibilities
  1. Client Liaison: Serve as the primary point of contact for clients regarding after-sales concerns, providing timely resolutions and maintaining effective communication through inbound and outbound calls.
  2. Issue Resolution: Coordinate with Service Admin for quotations and deployment of Service Teams to client sites, ensuring efficient and cost-effective solutions.
  3. Job Request Preparation: Prepare job requests for forwarding to Service Admin, facilitating seamless coordination.
  4. Call Preparation: Develop and prepare spiels for inbound and outbound calls, enhancing customer experience and satisfaction.
  5. Issue Tracking: Consolidate issue trackers and provide regular updates to immediate supervisors regarding open issues.
  6. Deployment Planning: Ensure that deployed plans are optimized for efficiency and cost-effectiveness.
  7. Call Monitoring: Oversee inbound and outbound calls made by customer care specialists, guaranteeing high-quality service standards.
  8. Daily Updates: Ensure that customer care specialists provide daily updates to clients with ongoing servicing, fostering transparency and trust.
  9. Department Coordination: Lead the coordination with other departments, promoting a collaborative work environment.
  10. Care Specialist Support: Provide guidance and support to customer care specialists, ensuring they understand their roles and perform them efficiently.
  11. Quantitative Reporting: Generate reports on issues opened and closed, enabling data-driven decision-making.
  12. Ongoing Assignments: Accept and perform additional tasks assigned by direct supervisors.
About Us

Premier Heavy Equipment Inc. is a renowned leader in the provision of heavy equipment solutions, committed to delivering exceptional customer experiences.