Telecommunications Operations Specialist

1 month ago


Quezon City, National Capital Region, Philippines Cyberbacker Full time
Job Description
Cyberbacker is seeking a highly organized and detail-oriented Telecommunications Operations Specialist to join our team. As a Telecommunications Operations Specialist, you will be responsible for providing exceptional support to our clients by managing their communication needs. This role involves a range of tasks, including transcription, call preparation, schedule coordination, report management, virtual file management, and administrative tasks.

Responsibilities:
• Transcribe live or recorded calls, capturing key points discussed
• Prepare daily call lists, meeting agendas, and materials as needed
• Schedule meetings with clients and team members, ensuring efficient time management
• Manage reports on key metrics and performance indicators within specified deadlines
• Update and maintain virtual files to ensure organized information
• Oversee administrative tasks, including email correspondence and calendar appointments

Requirements:
• Ability to work independently and solve problems proactively
• Team player mindset with a positive attitude and strong work ethic
• Strong organizational and time management skills
• Knowledge of digital tools and software such as Google Workspace and Zoom

General Requirements:
• Good command of the English language
• Must be 18 years of age or above
• A headset with a noise-canceling feature and a high-definition webcam

Device Specification:
• Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent
• Windows or Mac is acceptable
• At least 8GB of RAM with 60 GB of free hard disk space available

Network Requirements:
• 10 Mbps DSL/Fiber Internet connection

Benefits:
• 100% Work-from-Home
• No work experience required
• Training provided
• Career Growth
• Job Security and Stability
• Profit Share (Retirement Plan)
• Opportunity to an all-expense paid trip to the USA
• In-house medical assistance (HMO) and paid time off (PTO) provided
• Get paid on time

$40,000 - $60,000 per year

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