Technical Support Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

About the Role

This AI-driven healthcare platform utilizes predictive analytics to convert medical data into actionable insights, aiding healthcare professionals in streamlining workflows and enhancing patient care efficiency.

Job Overview

  • Serve as the primary point of contact for customers, providing exceptional support and troubleshooting assistance.
  • Collaborate with cross-functional teams to ensure customer satisfaction and optimize the platform.
  • Utilize strong communication and technical troubleshooting skills to improve the customer experience in a fast-paced environment.

Key Responsibilities

  • Deliver world-class customer support via email, chat, and video calls to a global customer base.
  • Troubleshoot technical issues and provide fast, effective solutions to guarantee customer success.
  • Maintain and update support documentation and knowledge bases for both internal and external use.
  • Promote customer needs by providing valuable feedback to enhance platform functionality and services.

The Ideal Candidate

  • At least 5+ years of technical support experience in the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Proficient in utilizing support tools like Intercom and other relevant software.
  • Strong technical aptitude for troubleshooting and resolving customer issues.

What We Offer

  • Fully Remote Work Setup
  • A competitive salary package.
  • The opportunity to be part of the pioneering team member.

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