Multilingual Support Consultant
3 days ago
We are searching for a highly skilled and multilingual Support Consultant to join our SupportYourApp team. As a vital part of our international support network, you will contribute significantly to delivering exceptional customer support experiences to our clients from around the globe.
About the Position:
- Deliver top-tier customer support through live chats and emails
- Develop lasting connections with customers and meet their requirements
- Regularly meet and surpass team performance targets
- Stay updated on the latest technological advancements and industry trends
- Guarantee the secure handling of sensitive customer data
- Implement innovative customer happiness strategies
- Gain extensive knowledge of our clients' products and services
- Collaborate seamlessly with developers and other departments within various IT organizations
Key Requirements:
- Demonstrated upper intermediate (B2 level) proficiency in both Chinese and English languages
- No less than 6 months of experience in a customer support role
- Proven expertise in live chat and email support
- An interest in cryptocurrency or stock markets
- Superior analytical and research capabilities
- A positive and accountable attitude
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Desirable Qualifications:
- Experience with CRM software
- Background in finance or cryptocurrency
- Familiarity with Salesforce or Zendesk
Perks:
- A flexible schedule tailored to your needs
- The freedom to work remotely full-time
- A dynamic international environment
- Compensation in USD
- Incentives for referrals
- Paid comprehensive training and probation
- A perfect blend of work and life
- A supportive management team committed to your growth and long-term success
- An ideal setting for self-improvement and growth
About Us:
We are SupportYourApp, a pioneering Support-as-a-Service company dedicated to providing premium customer support and CX solutions. With 8 global hubs and over a decade of experience, we strive to deliver unparalleled support experiences to tech companies worldwide.
Join us at SupportYourApp and begin your journey to a fulfilling career. Apply now by submitting your CV in English, highlighting your exceptional skills. Visit our website: www.supportyourapp.com.
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