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Service Delivery Expert

3 weeks ago

Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Service Delivery Expert

We are looking for a highly skilled Service Delivery Expert to join our team.

Key Responsibilities:

  1. Develop and implement effective service delivery strategies to meet business objectives and improve customer satisfaction.
  2. Lead and mentor a team of customer service representatives, providing coaching and feedback to ensure high-quality service delivery.
  3. Analyze customer feedback and sentiment data to identify trends and areas for improvement.
  4. Collaborate with stakeholders to develop and implement process improvements and optimizations.

Qualifications:

  • 1-2 years of experience in a customer-facing role, preferably in the sports betting or e-sports industry.
  • Strong understanding of customer behavior and preferences, with the ability to use data to inform decision-making.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Proven track record of driving results and achieving business objectives.