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Senior Management Position

1 week ago

Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time
Job Overview

This Senior Operations Manager position is responsible for overseeing the performance of team leaders and their representatives to ensure high-quality services are delivered to clients.

The successful candidate will have excellent leadership and communication skills, with the ability to drive results and motivate others to meet organizational goals.

Responsibilities:
  1. Manage team leaders and their representatives to achieve quality service delivery.
  2. Ensure optimum productivity and service level goals are met.
  3. Maintain excellent relationships with clients and stakeholders.
Requirements:
  1. Bachelor's degree or equivalent work experience.
  2. At least 4 years of experience in the related field.
  3. At least 2 years of experience as a Senior Operations Manager for an inbound sales/CSAT driven financial account.