Digital Operations Specialist
4 days ago
We are seeking a highly organized and proactive Digital Operations Specialist to support our client operations. The ideal candidate must have experience using ServiceM8 CRM, handling general administrative tasks, and preferably some background in the electrical trade industry. You will play a key role in managing job bookings, customer communication, invoicing, and assisting with various administrative tasks to ensure smooth day-to-day operations.
Key Responsibilities:
- Manage and update ServiceM8 – job scheduling, invoicing, quoting, and client communication.
- Respond to customer inquiries via phone, email, or chat in a professional manner.
- Organize and manage calendars, appointments, and reminders.
- Assist in creating and managing job quotes, purchase orders, and invoices.
- Perform data entry and maintain accurate records.
- Handle general admin tasks such as email management, document preparation, and reporting.
- Coordinate with field technicians or electricians to ensure jobs are completed on time.
- Assist in follow-ups with clients for payments and feedback.
Qualifications & Requirements:
- Proven experience as a Virtual Assistant, Admin Assistant, or similar role.
- Proficiency in ServiceM8 is a must.
- Strong administrative, organizational, and time-management skills.
- Experience in the electrical trade industry or working with tradies is a plus.
- Excellent verbal and written English communication skills.
- Tech-savvy – ability to quickly learn new software and tools.
- High attention to detail and ability to work independently.
- Strong customer service skills and ability to handle client inquiries professionally.
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