Enterprise Support Professional

6 days ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time
About the Job: We are seeking a highly skilled Telecommunication Analyst to join our team. As a Telecommunication Analyst, you will be responsible for analyzing request queues, completing service requests, and collaborating with business and IT teams to resolve issues. You will also work closely with cross-functional teams to execute credentialing-related access audits, analyze data trends to provide recommendations for IT process improvements, and ensure compliance with company policies and procedures.

Key Requirements:
  • Clear, confident, and concise communication skills.
  • 2+ years of experience in IT or business.
  • Proficiency in Rally or ServiceNow for intake requests.
  • Experience working on contact center telephony platforms.
  • Facilitating collaboration across multiple teams.
  • Working in large enterprise environments.


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