Fraud Operations Director

1 week ago

Manila, National Capital Region, Philippines ignitionapp Full time

We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

About the role:

We are seeking an experienced Fraud & Risk Director to develop and implement a forward-thinking end-to-end fraud strategy that balances risk management and business growth.

The successful candidate will lead a team responsible for overseeing merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk.

  • Fraud & Risk Strategy & Automation: Develop and implement a robust fraud prevention framework that reduces risk while promoting business growth, utilizing tools to enhance accuracy and reduce manual work.
  • Team Management & cross functional collaboration: Lead a distributed team, collaborating with CX, Product, and other departments to improve fraud detection, dispute resolution, and risk management.
  • Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants, including fraud, KYC compliance, chargebacks/disputes, and financial viability to minimize exposure from merchant failures and fraudulent sign-ups.

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