Telehealth Coordinator

Job Description:

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• A healthcare professional will serve as a remote receptionist, handling patient inquiries and providing initial information with empathy and efficiency.">
• Collect detailed client information, including personal details, location, and symptoms or chief complaints, while maintaining confidentiality and sensitivity.">
• Coordinate appointment times by matching patient availability with doctor schedules, inputting all details into the scheduling system with high accuracy.">
• Determine and assign the appropriate doctor for each case based on patient symptoms, location, and timing, using internal rosters and location mapping to identify the best-suited doctor.">
• Communicate promptly with doctors to confirm their availability and provide necessary patient details, sending out confirmation details and informative follow-ups to patients and doctors via email.">

Required Skills and Qualifications:

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• Experience in customer service, patient intake, or call center roles, with 1+ year of experience in a related field.">
• Fluent English proficiency, with a clear speaking voice and strong written communication, able to convey information calmly and effectively to patients who may be anxious or in distress.">
• Critical thinking and quick decision-making skills to effectively match doctors with patients and resolve any scheduling or logistical conflicts.">
• Exceptional multitasking and organizational abilities, capable of juggling multiple incoming calls, scheduling tasks, and follow-ups without dropping details.">
• Tech savvy, comfortable using technology to facilitate workflow, with experience in electronic medical record (EMR) systems, scheduling software, or CRM tools.">

Benefits:

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• A rewarding career opportunity in the healthcare industry, with a chance to make a positive impact on patients' lives.">
• A dynamic and fast-paced work environment, with opportunities for growth and development.">
• A competitive salary and benefits package, with opportunities for advancement.">

Others:

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• A reliable high-speed internet connection and a quiet, professional environment for taking calls.">
• The ability to work as part of a remote team, communicating with colleagues and doctors across time zones.">
• A flexible schedule, with opportunities for shift adjustments when needed.">
• The ability to continuously learn about Doctor2Me's services, coverage areas, and any new tools or protocols.">

Remote Intake Specialist

Encompasses frontline patient communication, patient information gathering, appointment scheduling, doctor coordination, communication and follow-up, post-appointment follow-up, issue resolution and troubleshooting, shift handover, and administrative tasks.