PCI Compliance Specialist Inbound
5 days ago
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster.
We continuously monitor and analyze over 6+ billion online events every day. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it's not just about technology.
It's about transacting business and delivering an exceptional customer experience every day, without fail. That's the measurable value we deliver. And that's what we call, Business Uninterrupted.
Responsibilities- Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or web-chat communication methods.
- Educate callers on the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
- Identify opportunities to promote Sysnet products and services and action appropriately.
- Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.
- Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfill the purpose of the call.
- Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner, escalating only when necessary.
- Thoroughly and accurately log each call using the appropriate systems and guidelines.
- Properly manage call metrics with respect to stated goals and Service Level Agreements.
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xtn-686d823 | pci compliance specialist
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Taguig, National Capital Region, Philippines KMC Careers Full timeXTN-686D823 | PCI COMPLIANCE SPECIALIST - INBOUNDNegotiableOn-site - Taguig 1-3 Yrs Exp Diploma Full-timeJob DescriptionVikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the...
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Inbound PCI Compliance Expert
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Taguig, National Capital Region, Philippines KMC Careers Full timeAbout the RoleWe are seeking a highly skilled Compliance Professional to join our team.Key Job ResponsibilitiesProvide exceptional customer service via inbound calls, emails, and web-chats.Educate customers on PCI-DSS Compliance best practices.Identify opportunities to promote Sysnet products and services.Assist customers with navigating our online portal...
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