Customer Service Representatives
6 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for conducting outbound cold calls to prospective clients using a provided script or framework.
You will introduce and explain company products or services to potential customers, build rapport and engage in meaningful conversations to generate interest, and qualify leads by understanding client needs and assessing fit with our offerings.
In addition, you will schedule appointments for the sales team, ensuring all details are accurately recorded, and update and maintain accurate records of interactions and outcomes in the CRM system.
Achieving or exceeding daily, weekly, and monthly call and appointment-setting targets is also an essential aspect of this role. You will handle objections and rejections in a professional and positive manner and continuously improve performance by participating in training and feedback sessions.
Qualifications and Skills- Proven experience in a call center, telemarketing, or similar customer-facing role
- Strong communication and interpersonal skills
- Persuasive and confident in presenting products or services over the phone
- Excellent organizational and time-management abilities
- Comfortable working with targets and KPIs
- Proficient in using CRM software and Microsoft Office Suite
- Ability to handle rejection and maintain a positive attitude
- Self-motivated and able to work both independently and in a team environment
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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