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Customer Engagement Specialist

3 weeks ago

LapuLapu City, Central Visayas, Philippines cc1 SOLTERAL TRAVEL AND TOURS INC. Full time
Why Join Us

As a Sales and Marketing Representative at cc1 SOLTERAL TRAVEL AND TOURS INC., you will have the opportunity to join a dynamic and supportive team that is passionate about delivering exceptional customer service and unforgettable travel experiences.

You will work closely with our customers to understand their travel needs and provide customized recommendations, handle inquiries, and answer customer questions. Your goal will be to persuade customers to book travel services, tours, or packages while maintaining an updated database of customer interactions and bookings.

To achieve success in this role, you must have strong communication and persuasion skills, knowledge of popular travel destinations and packages, and proficiency in CRM tools and basic computer applications.

  • Main Responsibilities:
  • Contact potential and existing customers to promote travel packages and services.
  • Understand customer travel needs and provide customized recommendations.
  • Handle inquiries, provide detailed information, and answer customer questions.
  • Persuade customers to book travel services, tours, or packages.
  • Maintain an updated database of customer interactions and bookings.
  • Achieve daily, weekly, and monthly sales targets.
Requirements

To succeed in this role, you will need the following qualifications:

  • Proven experience in telesales, preferably in the travel and tourism industry.
  • Strong communication and persuasion skills.
  • Knowledge of popular travel destinations and packages.
  • Proficiency in CRM tools and basic computer applications.
  • Ability to meet targets and handle objections professionally.
  • A positive attitude and resilience to deal with customer rejections.