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IT EUC Expert

7 days ago

Taguig, National Capital Region, Philippines NCC Group Philippines Full time

Job Summary

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We are seeking a highly skilled IT EUC expert to join our team as a Microsoft Windows Professional. This role will involve working closely with the technical product manager to understand, input into and support our agreed device strategy to meet our end-user requirements.

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The successful candidate will have strong experience/knowledge with Windows desktop OS (90% of estate), Office365 and other core productivity applications. Experience/knowledge with one or more of the following technologies would be desirable but not essential: iOS and Android OS management, MacOS management, MDM services - Jamf, Asset and configuration management.

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About the Role:

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This role will involve working closely with the technical product manager to understand, input into and support our agreed device strategy to meet our end-user requirements.

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The successful candidate will have strong experience/knowledge with Windows desktop OS (90% of estate), Office365 and other core productivity applications. Experience/knowledge with one or more of the following technologies would be desirable but not essential: iOS and Android OS management, MacOS management, MDM services - Jamf, Asset and configuration management.

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Responsibilities:

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  • Work closely with the technical product manager – End User Compute Services and the business to understand, input into and support our agreed device strategy to meet our end-user requirements.\
  • Update and validate user device personas and use these to build our ongoing device strategy (including VDI requirements), develop and improve device processes for the employee lifecycle.\
  • Ensure devices are used in a secure and controlled manner, defining our device security strategy in conjunction with the digital workplace team and security team.\
  • Work closely with the technical product manager – End User Compute Services for the management of our devices, work closely with asset management to design and implement improvements to our device lifecycle management to ensure we are able to manage and monitor devices until EOL.\
  • Ensure that application and OS update process and schedules for the devices are in place and agreed with the security team. Work with our service operations to plan out major OS upgrades and patching to ensure our devices are also on supported versions.\
  • Work closely with the GTS teams to implement platform and service improvement plans.\
  • Support colleagues and the business to get the best out of their devices, ensuring devices are used in a secure and controlled manner, protecting company services and data. Actively promote and publish feature updates and relevant news via the GTS communications framework.\
  • Requirements:\
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    • You will have strong experience/knowledge with Windows desktop OS (90% of estate).\
    • You will have strong experience/knowledge with Office365 and other core productivity applications.\
    • You will have experience/knowledge with one or more of the following technologies: iOS and Android OS management, MacOS management, MDM services - Jamf, Asset and configuration management.\
    • Behaviours:\
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      • Focusing on Clients and Customers: Prioritise user needs and strive to deliver exceptional service.\
      • Working as One NCC: Collaborate effectively with team members, foster a positive team culture, and contribute to the overall success of NCC Group.\
      • Always Learning: Stay up-to-date with the latest technologies and industry trends, and actively seek opportunities for continuous learning and development.\
      • Being Inclusive and Respectful: Treat all colleagues with respect, value diversity, and create an inclusive work environment.\
      • Delivering Brilliantly: Consistently deliver high-quality work, meet deadlines, and exceed expectations.\

About NCC Group

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NCC Group is a global leader in cybersecurity, providing trusted advisory services to 15,000 customers. Our team of experts is passionate about helping our customers protect their brand, value and reputation against the ever-evolving threat landscape.

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We are committed to diversity and flexibility in the workplace, and we strive to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in.