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Reservations Manager Role
2 weeks ago
We are seeking a skilled Reservations Supervisor to join our team.
The ideal candidate will be responsible for ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.
- Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
- Supervises the reservations team fostering a culture of growth, development and performance within the department.
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders.
- Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
- Experience in reservations with at least 2 years of the same capacity in an international hotel chain
- Strong leadership skills with a hands-on approach and lead-by-example work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions with proven problem- solving capabilities offering support where required.
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
- Well-versed in Opera System
Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Enjoy Global Perks: special hotel rates for you and your loved ones at our hotels worldwide. Plus, access to local perks and rewards tailored to your country, making your experience even more rewarding.
Let us hear from you if you're ready to bring your talent, energy, and passion to make every moment matter.
