Portfolio Analyst

20 hours ago


Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time
About the Job

This role offers a unique opportunity to work with a leading financial institution, providing exceptional customer support to our clients. As a Senior Analyst, you will be part of a dynamic team that collaborates with various departments to deliver outstanding results.

Key Responsibilities
  1. Work closely with clients to understand their requirements and provide tailored solutions.
  2. Collaborate with cross-functional teams to escalate issues and referrals to the 'Content' support group or technical support desk.
  3. Provide expert guidance to clients on LSEG products and services to maximize application utilization.
  4. Maintain accurate records of problems by creating tickets in the LSEG CRM application.
Qualifications & Skills
  1. 1+ years' experience in relevant industry managing client queries.
  2. Ability to manage high-pressure client situations and build trust with clients.
  3. Strong communication skills to interact with internal and external stakeholders.
  4. Good problem-solving skills and attention to detail.
  5. Bachelor's Degree in any field.

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