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Operations Team Lead

3 weeks ago

Manila, National Capital Region, Philippines MicroSourcing Full time

At MicroSourcing, we are looking for a skilled Operations Team Lead to join our team.

About the Role

This is an exceptional opportunity to lead a high-performing team of professionals who share a passion for delivering world-class customer experiences. As an Operations Team Lead, you will be responsible for ensuring that all operations are running smoothly and efficiently, while also driving business growth through effective process improvements.

Key Responsibilities
  • Team Management: Manage and motivate a team of experienced professionals to achieve their goals and objectives.
  • Process Improvement: Identify opportunities for process improvements and implement changes to increase efficiency and effectiveness.
  • Customer Service: Ensure that all customer interactions are handled in a professional and courteous manner.
  • Communication: Communicate effectively with stakeholders at all levels to ensure seamless execution of projects and initiatives.

Requirements:

  • Experience: A minimum of 5 years of people management experience, preferably in Sales and Operations driven organizations in the financial services and/or technology industry.
  • Qualifications: 8+ years of professional experience, Bachelor's degree from a top 15 university.
  • Skills: Exceptionally high service standards, ability to connect and communicate business strategies with day-to-day operations, experience collaborating with Compliance and Regulatory teams.