Customer Service Representative Position

3 weeks ago


Makati City, National Capital Region, Philippines Sapient Global Philippines Full time

Job Title: Fresh Graduate

Job Summary: We are seeking highly motivated and customer-focused individuals to join our team as Call Center Agents. In this role, you will be responsible for managing customer inquiries, resolving issues, and providing product/service information.

Key Responsibilities:

  • Handle customer complaints and provide appropriate solutions.
  • Process customer requests for account changes, upgrades, downgrades, cancellations, and refunds.
  • Stay informed about product updates, new features, and promotions to effectively communicate these to customers.
  • Adhere to all company policies and procedures, including call handling guidelines, privacy policies, and quality standards.

What We Offer:

  • Competitive Salary: Up to 25k Pay
  • Opportunity for rapid career growth for Top Performers
  • HMO with 2 free beneficiaries on Day One
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Free Coffee and Biscuits in the office
  • Retirement/Life Insurance for Qualified Staff
  • Incentives and Signing Bonuses and other Premium Benefits

About Us: Sapient Global Philippines is a leading provider of customer service solutions. We pride ourselves on delivering exceptional customer experiences and providing opportunities for career growth and development.



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