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Human Resource Development Officer

1 week ago

Makati City, National Capital Region, Philippines Shangri-La Group Full time
Deliver Exceptional Guest Experiences

At Shangri-La Mactan, Cebu, we are dedicated to delivering exceptional guest experiences through unparalleled service quality. We are seeking an experienced Training Manager to join our team and contribute to this mission.

Key Responsibilities:
  1. Develop and implement training programs to enhance employee knowledge and skills.
  2. Collaborate with department heads to integrate training initiatives into operational workflows.
  3. Conduct regular coaching and feedback sessions to ensure staff are equipped to provide exceptional guest experiences.
  4. Evaluate training effectiveness and make data-driven recommendations for improvement.
  5. Manage training budgets and ensure effective utilization of resources.

Requirements

To succeed in this role, you will need a degree in Human Resources, Hospitality, or a related field, plus 3-5 years of experience in training and development. Your background should include experience in designing and delivering training programs, analyzing training metrics, and evaluating program effectiveness.

Ambitious individuals who thrive in fast-paced environments and can think critically will excel in this role. Strong communication and interpersonal skills are essential, as is the ability to build relationships with diverse stakeholders across the organization.

We offer a competitive compensation package and opportunities for professional growth and development. If you are a skilled Training Manager eager to deliver exceptional guest experiences, we invite you to explore this exciting opportunity today