Remote Merchandise Claims Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeMerchandise Full time ₱35,000
Job Title:

Remote Merchandise Claims Specialist



Job Description

The role of a Remote Merchandise Claims Specialist is to resolve customer claims related to branded and imprinted merchandise. This includes investigating and resolving issues such as imprinting errors, delivery delays, pricing discrepancies, incorrect products, or problems affecting product quality.

  • A highly proficient communicator in both spoken and written English with excellent analytical skills

  • Strong organizational and time management abilities with a focus on prioritizing tasks and meeting deadlines

  • Excellent problem-solving skills with the ability to navigate multiple systems, including order management and CRM platforms

  • Ability to communicate professionally and empathetically with customers throughout the claims process

  • Capacity to work independently from home while maintaining regular communication with internal departments

Responsibilities

  • Claims Investigation: Investigate and manage incoming customer claims related to promotional product orders, including but not limited to Incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies, or billing concerns

  • Cross-Departmental Collaboration:
    Work closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information, identify the root cause, and determine the appropriate resolution.

  • Customer Communication:
    Communicate with customers professionally and empathetically throughout the claims process. Provide updates, explain investigation findings, and present resolution options.

  • Resolution Execution:
    Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels.

  • Documentation & Reporting:
    Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems. Assist in preparing trend reports and contributing to process improvement initiatives.

  • Quality Feedback Loop:
    Identify recurring issues and escalate them to the supervisor to help drive improvements in product quality, vendor accountability, and fulfillment accuracy.

Requirements

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment

  • Strong analytical and investigative skills with excellent verbal and written communication abilities

  • Ability to handle sensitive situations with professionalism and empathy

  • Familiarity with order management and CRM platforms

  • Ability to work independently from home with minimal supervision

This role requires strong attention to detail and the ability to multitask effectively in a remote work environment.

  • Insurance Claims Resolution Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeClaims Full time $40,000 - $70,000

    Medical Insurance Claims SpecialistClinicMind, the nation's leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a Medical Insurance Claims Specialist. If you're excited to be part of a winning team, ClinicMind is a perfect place to get ahead.This role requires a detail-oriented...

  • Medical Claims Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeMedical Full time $70,000 - $85,000

    Job OverviewWe are seeking a detail-oriented and proactive professional to support our billing and revenue cycle management team in our growing physical therapy practice.The ideal candidate will have proven experience in medical billing, accounts receivable, or claims management and be familiar with electronic medical records systems and Microsoft Office...

  • Healthcare Claims Professional

    6 days ago

    Tanauan, Calabarzon, Philippines beBeeClaims Full time ₱4,035,491 - ₱6,432,018

    Medical Claims SpecialistA Medical Claims Specialist works in healthcare facilities, responsible for submitting claims to insurance companies. They process data from medical coders, ensure claims get processed and paid, verify insurance coverage, review denied claims, and assist patients with billing questions.Key responsibilities include managing inbound...

  • Claims Examiner

    6 days ago

    Tanauan, Calabarzon, Philippines beBeeInsurance Full time ₱200,000 - ₱350,000

    Job OverviewWe are seeking a meticulous Insurance Claims Examiner with expertise in medical billing and insurance practices.The role involves scrutinizing patient insurance coverage, benefits, and eligibility to ensure seamless claims processing and accurate billing.Key Responsibilities:Examine patient insurance eligibility, coverage, and benefits for...

  • Senior Insurance Claim Professional

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeDentalClaimsSpecialist Full time ₱1,500,000 - ₱2,000,000

    Dental Claims Specialist Role SummaryThis is a critical position that plays a key role in delivering exceptional service to our customers. We are seeking an experienced professional to manage and process claims, resolve issues, and provide support to our clients while upholding our commitment to quality and integrity.Key Responsibilities:Follow-up status of...

  • Dental Claims Specialist: Ensure Accurate Insurance Processing

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeClaims Full time ₱1,200,000 - ₱1,500,000

    Job OverviewAs a Dental Claims Specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity.

  • Healthcare Claims Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeMedical Full time ₱350,000 - ₱500,000

    Job OpportunityWe are seeking a skilled professional to handle our medical billing operations. Ideal candidates will have strong attention to detail and excellent written and oral communication skills.Key ResponsibilitiesVerify insurance information for new and existing patients, conducting online research and phone calls as necessary.Coding claims according...

  • Chief Medical Claim Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeMedical Full time ₱20,000 - ₱33,000

    Medical Claims ProfessionalAccurate and efficient medical claims processing is crucial for a healthcare organization’s financial health. This role requires an experienced professional to manage the entire claims lifecycle, from initial submission to final payment.Responsibilities:Process and post medical charges, payments, and journal entries...

  • Accident Claims Resolution Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱447,920 - ₱549,880

    Job Summary:We are seeking a dedicated and professional individual to fill a Customer Operations/Claims Coordinator role.This position involves providing exceptional service to customers involved in motor vehicle accidents, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.The successful candidate will be responsible for...

  • Remote Medical Billing Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeMedicalBilling Full time ₱7,200 - ₱7,800

    Job DescriptionAs a skilled professional in medical billing, you will be responsible for managing the billing and collection processes in a healthcare environment. Your expertise in using PCC (PointClickCare) software will play a crucial role in ensuring accurate and timely submissions of claims to Medicare, Medicaid, and other third-party insurance...