Customer Experience Advocate

1 month ago


Molino, Philippines Gratitude Philippines Full time
Job Summary
Gratitude Philippines is seeking a dedicated Customer Experience Advocate to join our team. As a key member of our customer-facing team, you will be responsible for ensuring seamless customer experiences through exceptional communication and problem-solving skills.

About the Role
This role involves working closely with customers to understand their needs, resolve issues efficiently, and provide personalized support. If you have above-average communication skills, are able to work in a fast-paced environment, and possess a strong ability to think critically, this could be the perfect opportunity for you.

Key Responsibilities
- Provide excellent customer service through various communication channels (phone, email, chat)
- Resolve customer complaints and concerns in a timely and professional manner
- Collaborate with internal teams to address customer queries and resolve issues
- Continuously improve customer experience by providing feedback and suggestions

Requirements
- Above average to good communication skills (verbal and written)
- College graduate or equivalent experience
- Amenable to work in a dayshift schedule
- Minimum 6 months experience in a customer-facing role

Benefits
- Competitive salary package (PHP 18,000 - PHP 19,000 per month)
- Opportunities for growth and development within the company
- Collaborative and dynamic work environment

What We Offer
- A comprehensive benefits package that includes health insurance, retirement plan, and paid time off
- Access to training and development programs to enhance your skills and knowledge
- A fun and inclusive work culture that values diversity and inclusivity


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