Care Coordination Consultant Expert
5 days ago
We are seeking a skilled Patient Advocacy Coordinator to join our team at Outsourced, a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. Our goal is to deliver benchmark offshore solutions to your business.
Job DescriptionAs a key member of our team, you will work alongside client's advocates to manage and execute care coordination tasks. This role involves direct communication with various stakeholders in a patient's healthcare journey, including insurance companies, clinics, hospitals, and community organizations.
Your responsibilities will include:
- Collaborating with client's advocates to ensure efficient resolution of patient needs.
- Engaging in telephonic communication with stakeholders to facilitate various tasks.
- Diligently documenting and tracking tasks using Salesforce CRM.
- Effectively self-managing your caseload to guarantee timely completion of tasks.
To be successful in this role, you must possess:
- High proficiency in English, both spoken and written.
- Exceptional professional communication skills.
- Familiarity with healthcare administrative terminology.
- Experience in customer service (call support, counseling, coaching, billing support, etc.).
- Detail-oriented with a focus on delivering high-quality work.
- Commitment to meeting deadlines and upholding promises to colleagues.
Preferred Experience:
- Prior experience in care coordination, management, or social work is preferred. Knowledge of medical terminology and proficiency in Salesforce CRM are also highly valued.
Work Setup: Office-based
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