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Risk and Governance Leader

3 weeks ago

Davao City, Davao, Philippines Transcom Worldwide (Philippines), Inc. Full time
Senior Risk and Governance Leader

We are seeking a seasoned Risk and Governance Leader to join our team at Transcom Worldwide (Philippines), Inc.

The successful candidate will be responsible for leading and developing risk and governance strategies that mitigate potential threats and ensure operational integrity.

This role requires expertise in investigations, fraud mitigation, audits, and compliance with laws governing sales, telemarketing, debt collections, outbound IVR, email communications, and other regulated activities within the BPO industry.

The Regional Risk and Compliance Manager collaborates with cross-functional teams and external stakeholders to maintain operational integrity and align regional efforts with global risk and compliance frameworks.

Key Responsibilities:
  1. Risk Assessment & Governance: Develop and implement risk assessment and governance strategies that identify and mitigate potential threats.
  2. Investigations & Fraud Mitigation: Lead investigations into regional compliance breaches, fraud incidents, or unethical practices, ensuring timely resolution and documentation.
  3. Compliance Process Development: Develop and maintain compliance processes tailored to regional regulatory requirements.
  4. Cross-Functional Collaboration: Partner with regional leadership, operational teams, and external legal counsel to address compliance and risk challenges.
  5. Team Leadership & Development: Manage and mentor regional compliance officers, fostering professional growth and ensuring high performance.
Requirements:
  • Bachelor's degree in Risk Management, Business Administration, Law, or related fields (Master's degree preferred).
  • Certifications such as CRISC, CFE, or CIA are highly desirable.
  • 5+ years of experience in risk management, compliance, or investigations within a BPO or multinational environment.
  • Demonstrated expertise in managing audits, fraud mitigation, and compliance frameworks specific to the region.
  • Strong analytical skills for assessing and addressing risks effectively.