Service Delivery Manager

The ideal candidate for this role will have a strong understanding of IT service management principles and be able to drive incident and situation management for all Sev1 & Sev2 incidents. They will also be responsible for ensuring compliance with client contractual obligations on Information Security & Regulatory Controls / Certifications.Key...

At Entain, we're propelling the sports betting and gaming sector forward through innovative approaches and cutting-edge technologies. We strive to provide engaging experiences that cater to diverse tastes and preferences.Role DescriptionThis position requires an individual who can expertly coordinate customer service delivery, leveraging skills in...

This is an exciting opportunity for a Manager of IT Client Relationships to join our team at EXL Service Philippines, Inc. The successful candidate will be responsible for managing IT client relationships and ensuring seamless IT service management.Responsibilities:Manage IT client relationshipsEnsure seamless IT service managementProvide program management...

Job DescriptionWe are seeking a skilled Agile Delivery Manager to join our team at Redmap. As an Agile Delivery Manager, you will be responsible for delivering high-quality software solutions to our clients. This role requires excellent project management skills, strong communication abilities, and a consultative approach to problem-solving.Agile Project...

This is an exciting opportunity for a Senior IT Operations Specialist to join our team at EXL Service Philippines, Inc. The successful candidate will be responsible for driving IT service delivery of large client relationships (300+Seats) and managing IT operations to ensure seamless service management.Responsibilities:Drive IT service delivery of large...

At EXL Service Philippines, Inc., we are seeking a highly skilled Risk Management Lead to join our team. In this role, you will be responsible for managing a team of collections resources and driving overall performance.About the RoleThis is a challenging opportunity for an experienced professional to lead a high-performing team in the credit card industry....

About the RoleWe are seeking an experienced Service Operations Manager to join our team at SMDC.This key position involves leading IT service management activities, including incident, problem, change management, configuration management, availability management, and capacity management.The successful candidate will have a strong background in IT service...

Job DescriptionThe Service Operations Manager plays a critical role in ensuring the end-to-end delivery of IT services meets business objectives.This individual is responsible for managing assigned IT services, ensuring optimum performance and availability. Key responsibilities include:Servicing Oversight: Responsible for overseeing the delivery of IT...

Project Delivery Executive Job SummaryWe are looking for a highly motivated Project Delivery Executive to join our team at SMDC. As a key member of our project delivery team, you will be responsible for ensuring the successful delivery of our real estate projects.Key Responsibilities:Ensure on-time and smooth turnover of residential units to buyers.Spearhead...

We are looking for someone who is passionate in delivering exceptional service and leading a dynamic team to take our customers' experience to the next level. The Customer Service Manager is responsible for leading and managing the customer service team to ensure exceptional service delivery and customer satisfaction. This role involves overseeing daily...

About the RoleWe are seeking a Head of IT Delivery and Operations to join our team at SM Supermalls. As a key member of our IT department, you will be responsible for driving service improvement initiatives and overseeing the implementation of various projects.Key Responsibilities:Drives service improvement initiatives.Oversees the implementation of various...

Senior Manager - Change Management / Process ImprovementThe candidate will be responsible for working with clients and wider business practices to design and build strategies to help them transform their operations. They will primarily interact with Operations and support leads while managing relationships with the clients.Key Responsibilities:Lead...

Join our dynamic team as we deliver exceptional services to Fortune 100 companies and governments. This is a unique opportunity to grow your career, make a meaningful impact, and be part of a culture that celebrates individuality.Main Objectives:Foster strong relationships with clients to ensure their needs are met.Provide timely and effective resolution to...

The Operations Supervisor - Credit Card Team is responsible for supporting the 24/7 collections team, ensuring responsible shift has sufficient manpower to cover operations. This role requires close collaboration with support and enabling teams to ensure service delivery that benefits the program.About the TeamThis is a dynamic team that strives to deliver...

Benefits and OpportunitiesWe recognize and reward your hard work through a competitive compensation and performance-based incentive.We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role.Flexible work arrangements to support work/life balance.We offer a comprehensive medical insurance...

Job SummaryThis is an exciting opportunity for an experienced Risk Management Lead to join our team at EXL Service Philippines, Inc. As a key member of our team, you will be responsible for managing the credit card collections process, identifying and mitigating potential fraud risks, and developing strategies to prevent financial losses.You will lead a team...

Key ResponsibilitiesThe Service Operations Manager will be responsible for:Managing IT Services: Oversee the delivery of IT services, ensuring they meet or exceed agreed SLAs and KPIs.Incident Management: Monitor and manage the performance of IT services, identifying and resolving issues promptly.Vendor Management: Manage relationships with third-party...

About Our TeamWe are a dynamic team of professionals dedicated to delivering exceptional customer service and optimizing business processes. We partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.We have a 20-year history of business process...

Join ABIC Manpower Service Corporation as we seek a highly skilled Human Resources Generalist to lead our HR team.Responsibilities and QualificationsThe ideal candidate will have experience in recruitment, payroll and timekeeping, compensation and benefits, employee relations, training and development, and compliance.Key Skills:Graduate of...

About the RoleYou'll be responsible for providing non-voice healthcare support services, managing medical records, and ensuring compliance with healthcare regulations.We're committed to revenue cycle excellence through technology and global delivery.