Business Analyst

4 days ago


Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

Job Overview

The RCL REGIONAL OPERATING HEADQUARTERS is seeking a highly skilled Data Analyst to join its Contact Center Analytics & Solutions team.

About the Role

This exciting opportunity involves delivering impactful insights into key business decisions and supporting projects/building tools that empower end-users to work efficiently.

We are looking for a talented individual with exceptional analytical capabilities, a passion for problem-solving, and strong communication skills to thrive in a fast-paced environment.

Responsibilities include:

  • Conducting analysis to drive valuable business insights using internal analytics tools.
  • Building intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data.
  • Analyzing user behavior to identify patterns and uncover opportunities.
  • Ideating and developing new metrics and analytical approaches to measure performance.
  • Leading projects from start to finish, defining business needs, developing strategies, and solutions.

Qualifications, Knowledge, & Skills

To be successful in this role, you will require:

  • A degree in Computer Science, Mathematics, Statistics, Industrial Engineering, Operations Research, or an MS in Business Analytics.
  • 2+ years of experience with programming languages such as R, Python, SAS, or similar scripting languages.
  • Experience with predictive and forecasting techniques, including time-series analysis and machine learning model development.
  • Strong analytical skills, with proficient ability to read/write complex SQL queries.
  • Experience with data visualization tools and strong storytelling skills for technical and non-technical audiences.

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