Customer Experience Leader
6 days ago
MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.
We are seeking a Team Leader to contribute to delivering exceptional customer experiences, driving sales growth, and achieving retention goals. If you are a motivated leader with a passion for customer care and sales, we invite you to apply and be a key player in our continued success.
Key Responsibilities:- Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
- Provide guidance, coaching, and support to ensure individual and team success.
- Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
- Establish clear performance expectations and key performance indicators (KPIs) for team members.
- Monitor and evaluate individual and team performance against set targets.
The ideal candidate will possess strong leadership and people management skills, excellent communication and interpersonal abilities, and an analytical mindset with the ability to make data-driven decisions.
-
Customer Experience Manager
20 hours ago
San Fernando, Central Luzon, Philippines Sutherland Full timeJob OverviewSutherland, a global leader in business and digital transformation, is seeking an attentive and analytical individual to join us as a Quality Analyst.Key Responsibilities:Evaluate customer transactions to ensure accurate and consistent information is provided to customers.Document all required processes and guidelines to deliver the highest...
-
Customer Experience Leader
1 day ago
San Fernando, Central Luzon, Philippines TaskUs Full timeAbout TaskUsAt TaskUs, we believe in delivering world-class customer experience to our clients through a combination of innovative technology and exceptional people skills.Our People First culture has enabled us to build a diverse and global workforce of approximately 45,000 employees.We have a presence in twenty-three locations across twelve countries,...
-
Customer Experience Director
6 days ago
San Fernando, Central Luzon, Philippines Mass Markets Full timeMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Customer Experience Director to contribute to delivering...
-
Experience Management Leader
6 days ago
San Fernando, Central Luzon, Philippines Sutherland Full timeJob OverviewSutherland is seeking an organized and reliable individual to join us as a Customer Experience Manager. As part of our driven and supportive team, you will have the opportunity to build a fulfilling career and contribute to our success.This role involves collecting and analyzing customer feedback from various channels to identify opportunities...
-
Customer Experience Specialist
1 day ago
San Fernando, Central Luzon, Philippines Quadmind Marketing Corporation Full timeCustomer Experience Specialist Job DescriptionWe are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team at Quadmind Marketing Corporation. In this role, you will be responsible for delivering exceptional customer experiences and promoting our products in a retail setting or event environment.About the RoleThe ideal...
-
Customer Experience Representative
15 hours ago
San Fernando, Central Luzon, Philippines Telework Full timeJoin us at Telework as a Customer Experience Representative and take on the exciting challenge of delivering exceptional customer service to clients remotely.As a Customer Experience Representative, you will be responsible for handling customer inquiries and issues via various channels, including phone, email, and chat. You will also be required to...
-
Customer Experience Representative
6 days ago
San Fernando, Central Luzon, Philippines Mass Markets Full timeAbout the RoleAre you passionate about delivering exceptional customer experiences? Do you have a knack for building relationships and resolving issues? As a Sales and Service Professional at Mass Markets, you'll play a crucial role in driving business growth while ensuring our customers receive top-notch support.Key ResponsibilitiesInteract with hundreds of...
-
Customer Experience Ambassador
15 hours ago
San Fernando, Central Luzon, Philippines The Astra Group Inc. Full timeThe Astra Group Inc. is a dynamic organization that values innovation and customer satisfaction.About Us:We are a leading retailer of musical instruments and equipment, committed to providing our customers with the best possible shopping experience.We are seeking a Customer Experience Ambassador to join our team and help us deliver exceptional customer...
-
Customer Experience Representative
16 hours ago
San Fernando, Central Luzon, Philippines Banh Mi Kitchen Inc. Full timeBanh Mi Kitchen Inc. is a dynamic organization that prides itself on delivering top-notch service to our customers. As a Quick Service Staff member, you will play a vital role in ensuring that our guests have an exceptional experience. We are looking for individuals who embody our core values of professionalism, teamwork, and commitment to excellence.Key...
-
Workforce Management Leader
7 days ago
San Fernando, Central Luzon, Philippines TeleTech Holdings, Inc. Full timeJob OverviewWe're looking for a skilled Workforce Management Leader to join our team at TeleTech Holdings, Inc. As a Manager - Workforce Management, you'll play a crucial role in driving business results and ensuring the success of our clients.Your primary responsibility will be to lead a team of talented professionals, providing guidance and support to help...
-
Customer Experience Specialist
6 days ago
San Fernando, Central Luzon, Philippines Marie France Bodyline International, Inc. Full timeWe are a company that values customer satisfaction and is committed to delivering high-quality services. As an Aesthetic Therapist, you will be responsible for performing prescribed treatments, coordinating with medical professionals, and ensuring a seamless customer experience.You will work closely with our team to provide exceptional care and ensure client...
-
Customer Experience Specialist
6 days ago
San Fernando, Central Luzon, Philippines Sutherland Full timeAbout SutherlandSutherland is a digital transformation company that has been delivering exceptional customer experiences for over 30 years. Our core focus is on caring for our clients' customers and making their experiences delightful, instantaneous, relevant, predictive, and frictionless.As an early pioneer in robotic automation, we have continuously...
-
Customer Experience Manager
20 hours ago
San Fernando, Central Luzon, Philippines Mass Markets Full timePosition DescriptionThe ideal candidate will possess strong leadership and people management skills, with the ability to motivate and inspire a team to achieve exceptional results. They will also have a strong understanding of customer service dynamics and sales processes, with excellent communication and interpersonal abilities.In addition, the successful...
-
Customer Experience Specialist
20 hours ago
San Fernando, Central Luzon, Philippines Mass Markets Full timeAbout the JobAt Mass Markets, we strive to deliver exceptional experiences for our customers. Our ideal candidate is a highly motivated individual who thrives in a fast-paced environment, possesses excellent communication skills, and has a strong customer service orientation.Key Responsibilities:Develop and execute sales strategies to meet and exceed...
-
Customer Experience Specialist
1 day ago
San Fernando, Central Luzon, Philippines Valeros Business Company Full timeAt Valeros Business Company, we are seeking a skilled Customer Experience Specialist to join our team. This role is ideal for individuals who possess excellent communication skills and a passion for delivering top-notch customer service.We offer a comprehensive training program to ensure our new hires have the necessary tools and knowledge to excel in their...
-
Customer Experience Associate
6 days ago
San Fernando, Central Luzon, Philippines Novanox Full timeJob OverviewWe are seeking an experienced professional to join our team as a Customer Support Specialist for the U.S. market.In this role, you will be responsible for handling email-based customer inquiries in a professional and timely manner.You will assist with order-related issues, returns, refunds, and general product inquiries while providing...
-
Customer Experience Specialist
20 hours ago
San Fernando, Central Luzon, Philippines Asurion Full timeWe seek a highly motivated professional to join our team at Asurion.About the Job:Handle high volumes of customer inquiries via phone.Analyze customer needs and preferences to deliver exceptional service.Cultivate strong relationships with customers through open and transparent communication.Provide accurate and timely information to customers.Achieve or...
-
Customer Experience Representative
20 hours ago
San Fernando, Central Luzon, Philippines Mass Markets Full timeCompany OverviewMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, Mass Markets has established itself as a trusted partner in the industry.We are looking for highly motivated individuals to...
-
Customer Experience Associate- Clark
19 hours ago
San Fernando, Central Luzon, Philippines Work Services Full timeAbout Work Services:We are a dynamic company committed to providing exceptional customer experiences. Our team is dedicated to delivering top-notch support and ensuring client satisfaction.Job Description:As a Call Center Agent, you will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction.You will utilize...
-
Sales Team Leader
6 days ago
San Fernando, Central Luzon, Philippines RHD Daiso-Saizen, Inc. Full timeRHD Daiso-Saizen, Inc. is a leading retailer seeking a Sales Team Leader to join our dynamic team. As a key member of our store management team, you will be responsible for overseeing the daily operations of our retail store and driving sales growth.Main Responsibilities:Merchandise display and product knowledge: Ensure items are properly tagged and...