Customer Experience Leader

6 days ago


San Fernando, Central Luzon, Philippines MCI Full time

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.

We are seeking a Team Leader to contribute to delivering exceptional customer experiences, driving sales growth, and achieving retention goals. If you are a motivated leader with a passion for customer care and sales, we invite you to apply and be a key player in our continued success.

Key Responsibilities:
  • Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
  • Provide guidance, coaching, and support to ensure individual and team success.
  • Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
  • Establish clear performance expectations and key performance indicators (KPIs) for team members.
  • Monitor and evaluate individual and team performance against set targets.

The ideal candidate will possess strong leadership and people management skills, excellent communication and interpersonal abilities, and an analytical mindset with the ability to make data-driven decisions.



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