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Product Specialist

3 weeks ago

Manila, National Capital Region, Philippines Paris Miki Optical Full time

We are seeking a talented Customer Advocate to join our team at Paris Miki Optical. In this role, you will be responsible for ensuring customer satisfaction by following up with clients and understanding their needs.

About the Role:
  • You will need to have strong written and verbal communication skills and be able to provide excellent customer service.
  • The ideal candidate will be able to recommend frames or contact lenses that suit the customer's style, face, and specifications.
  • They will also adjust and fit frames according to prescriptions and customer specifications.
  • This role requires keeping inventory of frames and contact lenses to ensure product variety and customer satisfaction.
  • You will educate customers on how to wear and maintain glasses and contact lenses.
  • Perform administrative duties such as managing prescriptions, customer records, and insurance.
Main Responsibilities:
  • Drive product sales and knowledge by interacting with customers in a sales environment.
  • Demonstrate advanced products knowledge and adhere to company policies and procedures.
  • Use the Internet to push products to a targeted market.
  • Teach other sales consultants how to make sales to potential consumers.
  • Discover target markets and advantages of different companies.
  • Find new ways to make products attractive to customers.
Requirements:
  • Bachelor's Degree in Commerce, Economics, Marketing, Business Administration or equivalent.
  • 2+ years of direct sales experience.
  • Ability to provide excellent customer service.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills and ability to develop relationships.
  • Excellent training and presentation skills.
  • Strong visual merchandising background.
  • Highly motivated and able to work under pressure.
  • Strong problem-solving skills and ability to anticipate challenges.
  • Strong PC skills including Excel, Word, and PowerPoint.