Customer Support Associate

6 days ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
Overview
Talent Outsourcing Channel (TORCH) Solutions is seeking a highly skilled and customer-focused individual to fill the role of Customer Support Representative - Satellite account. This position will play a crucial role in ensuring exceptional customer satisfaction by providing timely and effective support.

Responsibilities:
The ideal candidate will be responsible for handling inquiries from customers via phone calls, emails, and other communication channels. Key responsibilities include answering technical questions, troubleshooting issues, and coordinating with field technicians for on-site support when needed.

Qualifications:
To be successful in this role, applicants must possess excellent communication skills, both written and verbal. A high school diploma or equivalent is required, and willingness to work onsite is a must. Additionally, candidates should be amenable to undergoing training and adapting to new processes as needed.

Benefits:
TORCH Solutions offers a comprehensive benefits package, including salary, paid training, HMO, and government-mandated benefits. Employees also enjoy paid leaves and other perks.

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