Senior Collections Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCollection Full time ₱35,000 - ₱40,000
Delinquent Account Resolution Specialist

Join a team that values camaraderie, excellence, and growth. We're seeking a skilled Delinquent Account Resolution Specialist to proactively manage delinquent accounts, contact customers to secure payments, negotiate repayment terms, and maintain precise account records.

This role will directly impact business outcomes while upholding top-notch customer service and compliance. You will work in a fast-paced environment with opportunities for personal and professional development in an inclusive setting.

Job Responsibilities:
  • Contact customers via phone or email to resolve past-due accounts and secure payments
  • Determine reasons for delinquency and negotiate payment plans or full settlements
  • Update customer accounts accurately using CRM tools
  • Follow established guidelines to recommend appropriate collection remedies
  • Explain delinquency consequences and develop repayment schedules
  • Handle customer payment inquiries and resolve issues independently
Qualifications:
  • Minimum 3-5 years collections experience required, with no more than a 3-month gap in recent employment
  • Minimum 1 year of remote work experience in previous employment
  • Experience managing 120+ days delinquent accounts and must have BPO experience
  • Demonstrated strong negotiation and problem-solving skills
  • Excellent communication skills, with proficiency in English, both verbal and written
  • Strong etiquette with phone calls, chat, email and interpersonal communication skills
Benefits:
  • Competitive salary package
  • Night differential pay to maximize your earnings
  • HMO coverage with free dependent upon regularization
  • Permanent WFH arrangement
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment)
  • Unlimited upskilling through Emapta Academy courses

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