Digital Experience Director

3 days ago


San Fernando, Central Luzon, Philippines TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.

We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure and serving the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

The Role of a Workforce Manager

A Workforce Manager at TaskUs is responsible for supervising the Operational and fiscal activities of the Workforce Management team. This involves ensuring accuracy of billing processes and procedures for all clients within the site.

As a seasoned leader, you will identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will be held accountable for schedule adherence, service level, absenteeism, and other applicable service and efficiency metrics.

You will forecast and prepare for voice and non-voice volume, monitor seat occupancy, average handle time and other factors to measure campaign performance.

Your work will closely involve stakeholders and clients to resolve manpower staffing and scheduling concerns.

  1. Ability to manage multiple, complex, ongoing tasks and projects.
  2. High attention to detail and a strong desire to optimize procedures and processes.
  3. Proficient in statistical analysis and possesses good computer and software skills.
  4. Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or the ability to learn technology very quickly.
  5. Knowledge in Capacity planning and Forecasting; knowledge in Google Suites is a plus

We are looking for someone with strong verbal and written communication skills, a high achiever and self-starter, with a 'people first' leadership and coaching style.



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