
Dental Expert and Billing Operations Specialist
11 hours ago
The role of a Dental Expert and Billing Operations Specialist is crucial in ensuring seamless, accurate billing operations through structured instruction and deep expertise. This individual will lead live training sessions, guide the upskilling of VAs, and deliver practical coaching on tone and clarity in billing notes.
This position requires an experienced professional with 3+ years of U.S.-based dental billing experience, including hands-on insurance coordination and claim workflows. Key responsibilities include teaching billing workflows, leading live and recorded sessions, facilitating mock scenarios, conducting skills evaluation interviews, and monitoring trainee progress.
The successful candidate will have advanced knowledge of CDT codes, EOBs, AR follow-up, appeals, and U.S. dental software standards. Experience with HIPAA compliance, ledger accuracy, and audit-readiness standards is also essential.
This role requires excellent communication and instructional skills, as well as the ability to support both billing and clinical coordination tasks.
- Teach billing workflows: insurance verification, CDT coding, claims, EOBs, and denials
- Lead live and recorded sessions focused on payer logic, billing documentation, and audit-readiness
- Facilitate mock scenarios to deepen system familiarity and code accuracy
- Conduct Skills Evaluation Interviews (SEIs) to assess system use, billing logic, and knowledge gaps
- Monitor trainee progress through TalentLMS, Salesforce, and checklist tools
The Dental Expert and Billing Operations Specialist will work closely with the team to ensure the highest level of clinical excellence and compliance.
Requirements- 3+ years of U.S.-based dental billing experience
- Advanced knowledge of CDT codes, EOBs, AR follow-up, appeals, and U.S. dental software standards
- Confident leading live trainings, SEIs, and mock walkthroughs
- Experience onboarding or upskilling VAs, front desk, or billing teams
- Familiarity with HIPAA, ledger accuracy, and audit-readiness standards
- Familiarity with U.S. dental PM software (Dentrix, Open Dental, Eaglesoft)
- Working knowledge of TalentLMS, Canva, and Salesforce
We offer a supportive and growth-oriented work environment for our team members.
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