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Delivery Excellence Manager

2 weeks ago

Manila, National Capital Region, Philippines Nezda Global Full time

We're looking for a seasoned professional to fill the role of Delivery Excellence Manager at Nezda Global. As a senior member of our team, you'll play a key role in ensuring that our clients receive high-quality services that meet their needs.

About the Job

This is a mid-senior level, full-time position that requires strong leadership and project management skills. You'll be responsible for overseeing end-to-end service delivery, managing stakeholder relationships, and driving continuous improvement.

The ideal candidate will have experience in software development and service delivery, as well as excellent communication and problem-solving skills. They should also possess leadership and team management experience, with certifications such as PMP/Prince2 or MBA being a plus.

Key Responsibilities
  • Oversee end-to-end service delivery, ensuring client satisfaction and service quality.
  • Lead and mentor the service delivery team.
  • Manage stakeholder relationships and expectations.
  • Drive continuous improvement and process optimization.
  • Ensure timely, budget-friendly delivery of service-related projects.
  • Track performance and report on key metrics.
Qualifications
  • College/University graduate.
  • ITIL/Agile certification.
  • Experience in software development and service delivery.
  • Excellent communication and problem-solving skills.
  • Proven leadership and team management experience.
  • PMP/Prince2 Certified or MBA preferred.
  • Advocate for emerging technologies (Gen AI, RPA, etc.).
  • Lean Six Sigma certification or experience.